Introduction to Total Quality
Major Course Topic Outline
Introductions
Participation
History and Terminology
Evolution of the Practice of Quality
Quality Systems Standards
ISO 9000 Family of Standards
Deming Chain Reaction
Dr. Nolan's Requirements for CI
Deming System Flow Diagram
Quality Foundation Principles
Underlying Skills for Success
Course Improvement Efforts
Class Organization
Web Materials (Traditional Class) http://www.carillontech.com
Web Materials (WebCT) http://webct.sinclair.edu
Questions?
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